Business Phone Systems and VoIP Services

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Frequently Asked Questions

• What is a VoIP business phone system?
  A VoIP business phone system uses your internet connection to make and receive calls instead of traditional phone lines. Modern VoIP systems can combine business calling, voicemail, texting, video meetings, mobile apps, call routing, analytics, and other communication tools into one platform.
• Can I keep my existing business phone number when switching providers?
  Yes. In most cases, your existing business phone numbers can be transferred, or “ported,” to your new VoIP phone system. Elevated Group manages the number-porting process so your customers can continue calling the same numbers after you switch.
• Can I switch business phone providers if I'm still under contract?
  Yes, depending on your existing agreement. Elevated Group offers contract buyout options that can help offset the cost of leaving an existing business phone contract. We can review your current service and contract as part of your phone system quote.
• Will my business have downtime when switching phone systems?
  A properly planned VoIP migration should minimize or eliminate phone service downtime. Elevated Group configures and tests your new business phone system before the scheduled cutover and coordinates the transition of your existing phone numbers.
• Can employees answer business calls from their cell phones?
  Yes. With a cloud-based VoIP phone system, employees can use a mobile app to make and receive calls using the company's business phone number. This allows employees to work remotely or in the field without giving customers their personal cell phone numbers.
• Can I send text messages from my business phone number?
  Yes. Business SMS allows employees to send and receive text messages using a company phone number. This can be useful for appointment reminders, customer questions, sales follow-up, service updates, and other customer communications.
• Can a business phone system integrate with my CRM?
  Yes. Many modern business phone systems integrate with popular CRM and business applications. Depending on the platform and configuration, CRM integration can connect customer records with calling activity, improve call tracking, and help employees manage customer interactions more efficiently.
• What happens to our phones if our internet goes down?
  Cloud phone systems can provide options for maintaining communications during an internet outage. Employees may be able to continue answering calls through mobile apps or have calls automatically forwarded to alternate numbers, depending on how the phone system is configured.
• Can a VoIP system support multiple office locations?
  Yes. Cloud-based business phone systems are particularly well suited for companies with multiple locations. Employees at different offices can operate on the same phone system, use common extensions and call routing, and manage communications through a centralized platform.
• Is VoIP a good option for small businesses?
  Yes. VoIP can be a strong fit for small and mid-sized businesses because it provides professional phone features without requiring a large traditional phone system. Businesses can start with basic calling and add features such as texting, mobile apps, auto attendants, CRM integration, or AI capabilities as they grow.